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Night Auditor - Wyndham Bali Hai Villas - Princeville, HI

Company Name:
Wyndham Worldwide
Title: Night Auditor - Wyndham Bali Hai Villas - Princeville, HI
Location: United States of America-Hawaii-Princeville
Requisition ID: 1404702
Description:
Job Summary:

Greet, register, establish necessary credit for and issue keys appropriately to guests.

Check departure folios; verify daily cash sheets and paper work of all reps, ensuring all totals are accurate and posted correctly.

Close and reset credit card system; update no shows; run final night audit and associated reports.

Interact with site accounting regarding all aspects of daily transactions, cash drops, credit cards etc.

Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.

Receive guest requests and/or complaints and ensure that appropriate actions have been taken through call-back procedures.

Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions.

Communicate with other departments as needed via telephone and two-way radio.

Completed check-out procedures, computes bills, collects payment and makes change for guests as required.

Balance all cash receipts and work performed during shift and performs a bucket check on shift.
Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets.

High School diploma or equivalent.

At least one year of front desk experience in a hospitality/hotel environment (night audit experience preferred).

Basic office skills helpful including basic math, proper cash handling procedures.

Reservation software or proven aptitude and familiarity with computers and computer software in general.
Must maintain a professional appearance and a cordial attitude towards all guests and staff.

Able to handle the stress of high customer demand in a hospitality environment.

Must be people oriented and able to work independently or with others as needed.

Must be able to follow written or oral directions and possess the ability to gather, collate or classify information.

Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard.
WVO is a drug-free workplace and may require a background check and drug test prior to employment.
Job: Hotel/Resort Operations

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