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Front Desk Agent (On-Call) - The Westin Princeville

Vistana Company Overview


Vistana? Signature Experiences, Inc. an operating business of Marriott Vacations Worldwide develops, owns, markets and operates upper-upscale villa resorts, offering ownership and rental opportunities. Vistana is the exclusive provider of vacation ownership for the Sheraton and Westin brands and an authorized partner of the Starwood Preferred Guest program. Through the Vistana Signature Network? (VSN), our Owners can transform the way they travel - enjoying the flexibility to vacation when they want, where they want, how they want. Vistana? Signature Experiences offers exciting and rewarding career opportunities in inspiring destinations from majestic Maui to the snow peaked mountains of Avon/Vail. If you?re passionate about selling, supporting, or communicating a unique vacation lifestyle, we?re passionate about you becoming part of the Vistana family. For more information, please visit: https://www.vistana.com.


Property/Location


Westin Princeville Ocean Resort - 3838 Wyllie Rd, Princeville, HI 96722


The Westin Princeville Ocean Resort Villas lies along a lush cliff resting two hundred feet above the Pacific Ocean on the north shore of Kaua'i. The Westin Princeville is an upscale Resort which provides a thoughtfully designed experience making the healthiest The Westin Princeville Ocean Resort Villas lies along a lush cliff resting two hundred feet above the Pacific Ocean on the north shore of Kaua'i. The Westin Princeville is an upscale Resort which provides a thoughtfully designed experience making the healthiest choices irresistibly appealing.
A welcoming oasis to the savvy traveler, every innovative service aims to help guests thrive so they feel better than when they arrived: A truly restorative sleep in the world-renowned Heavenly? Bed, a Spa-like invigoration with the Heavenly? Bath, healthful indulgence from SuperFoodsRx menus and energizing exercise with WestinWORKOUT?. Westin ensures guests are well rested, well nourished and well cared for.


Job Description


Position Overview:


The Front Desk Agent is responsible for providing guests accommodations in accordance with the policies and procedures of the resort while meeting guest needs including registration, checkout and cashiering.


Responsibilities:



  • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Starwood Preferred Guest Program and provide recognition and benefits to all present members.

  • Accept payment for guests? accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.

  • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.


Requirements:



  • Previous customer service, guest services preferred

  • Ability to work weekends, holidays and a flex shift if needed

  • Must be able to communicate (speak, read, write and understand) the primary language utilized within the workplace

  • Basic computer skills


Diversity Commitment


We celebrate the diversity of people, ideas and cultures. We believe our differences are what make us better ? a better place to work, a better place to grow, enabling a better way to see the world. We are fully committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, gender identity, or gender expression. The Company complies with the law regarding reasonable accommodation for disabled employees and applicants.


 

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