Tour Receptionist - The Westin Princeville Ocean Resort

Vistana Company Overview

Vistana? Signature Experiences, Inc. an operating business of Marriott Vacations Worldwide develops, owns, markets and operates upper-upscale villa resorts, offering ownership and rental opportunities. Vistana is the exclusive provider of vacation ownership for the Sheraton and Westin brands and an authorized partner of the Starwood Preferred Guest program. Through the Vistana Signature Network? (VSN), our Owners can transform the way they travel - enjoying the flexibility to vacation when they want, where they want, how they want. Vistana? Signature Experiences offers exciting and rewarding career opportunities in inspiring destinations from majestic Maui to the snow peaked mountains of Avon/Vail. If you?re passionate about selling, supporting, or communicating a unique vacation lifestyle, we?re passionate about you becoming part of the Vistana family. For more information, please visit: https://www.vistana.com.


Westin Princeville Villas & St. Regis Princeville - 5520 Ka Haku Rd, Princeville, HI 96722

The relaxing pleasures of Hawai?i will lift your senses at these beautiful resorts on the shores of Kauai. The resorts offer modern inspiration while capturing the grace and style of sugar plantations of the last century.

Job Description

Position Summary:

The Tour Receptionist is responsible for greeting and assisting all customers and owners as they enter the Westin Princeville Ocean Resort Vacation Ownership Sales Gallery.


  • Welcome and gift customers and owners upon arrival to their sales presentation and ensure they are assigned to a Sales Executive in a timely manner

  • Receive and coordinate Tour Appointments from Marketing team and maintain and monitor daily manifest and tour flow

  • Perform opening and closing duties - Prepare and distribute accurate reports to all applicable parties, Replenish and maintain refreshment area

  • Ensure that all promised gifts are distributed to guests according to proper procedures and are accounted for appropriately

  • Audit Tour Reports for accuracy

  • Ensure sales gallery/welcome center is neat and presentable.

    • Coordinate refreshment set-up and maintain customer areas throughout the day.

    • Pick up daily lunch orders and maintain the process so all are communicated to.


  • Experience: 1-2 years of customer service experience preferred, with administrative assistant or receptionist experience a plus

  • Skills: Must have working knowledge of Microsoft Outlook, Excel, and Word.

  • Effective verbal communication and customer service skills required.

  • Ability to work well under pressure in multi-tasking environment.

  • Open availability including weekends and holidays

Diversity Commitment

We celebrate the diversity of people, ideas and cultures. We believe our differences are what make us better ? a better place to work, a better place to grow, enabling a better way to see the world. We are fully committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, gender identity, or gender expression. The Company complies with the law regarding reasonable accommodation for disabled employees and applicants.


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