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Sales Team Manager (T.O.) - The Westin Princeville Ocean Resort Villas

Vistana Company Overview


Vistana? Signature Experiences, Inc. an operating business of ILG, Inc. develops, owns, markets and operates upper-upscale villa resorts, offering ownership and rental opportunities. Vistana is the exclusive provider of vacation ownership for the Sheraton and Westin brands and an authorized partner of the Starwood Preferred Guest program. Through the Vistana Signature Network? (VSN), our Owners can transform the way they travel - enjoying the flexibility to vacation when they want, where they want, how they want. Vistana? Signature Experiences offers exciting and rewarding career opportunities in inspiring destinations from majestic Maui to the snow peaked mountains of Avon/Vail. If you?re passionate about selling, supporting, or communicating a unique vacation lifestyle, we?re passionate about you becoming part of the Vistana family. For more information, please visit: https://www.vistana.com.


Property/Location


Westin Princeville Ocean Resort - 3838 Wyllie Rd, Princeville, HI 96722

The Westin Princeville Ocean Resort Villas lies along a lush cliff resting two hundred feet above the Pacific Ocean on the north shore of Kaua'i. The Westin Princeville is an upscale Resort which provides a thoughtfully designed experience making the healthiest The Westin Princeville Ocean Resort Villas lies along a lush cliff resting two hundred feet above the Pacific Ocean on the north shore of Kaua'i. The Westin Princeville is an upscale Resort which provides a thoughtfully designed experience making the healthiest choices irresistibly appealing.
A welcoming oasis to the savvy traveler, every innovative service aims to help guests thrive so they feel better than when they arrived: A truly restorative sleep in the world-renowned Heavenly? Bed, a Spa-like invigoration with the Heavenly? Bath, healthful indulgence from SuperFoodsRx menus and energizing exercise with WestinWORKOUT?. Westin ensures guests are well rested, well nourished and well cared for.


Job Description


The Sales Team Manager primarily manages and directs a sales team of at least three or more full-time employees through coaching, training, modeling and reinforcing effective sales and customer service practices. The Sales Team Manager will supervise direct report employees including, but not limited to: hiring, scheduling, conducting performance appraisals, budgeting and ensuring compliance with state and federal laws or effectively recommending the same. The Sales Team Manager will be responsible for generating maximum sales efficiencies while maintaining or exceeding targeted net sales volume.

Responsibilities:
? Manage the sale closing process and train sales representatives in closing tables. Exercise discretion and judgment in determining pricing and options. Responsible for resolving sales issues during closing.
? Manage and coordinate outstanding business accounts and unsure follow-up is being handled by respective agents. Use discretion and judgment in resolving and assisting with any guest issues that have been escalated to management. Use discretion and judgment in enforcing Standard Operating Procedures with focus on maintaining consistency and fairness. Continuous support and communication with agents regarding new policies, procedures, programs, etc.
? Critique and provide feedback to Sales Associates regarding sales performance and areas to be improved, including performing ride-alongs with Sales Associates. Provide monthly and quarterly Team Member coaching for continuous improvement and personal development of goals and performance.
? Develop set goals and objectives for performance of Sales Associates and team, and make appropriate corrections as needed to achieve goals. Develop and facilitate regularly scheduled Team training in coordination with Sales Management for Team development and increased sales production. Responsible for conducting morning meetings to provide direction and goals to sales team.
? Coordinate recruitment and hiring of qualified candidates to meet the sales performance goals.
Compensation/Benefits:

? Lucrative Commission + Bonus structure along with monthly performance bonuses
? Full medical, vision, dental & short and long-term disability
? 401(k) retirement savings with company match
? Resort Privilege Program starting Day 1
? Global career opportunities

Requirements:

? Minimum of two (2) years in vacation ownership industry
? Must have or obtain a Hawaii Real Estate license upon hire
? Ability to work a flexible schedule including weekends and holidays
? Excellent leadership and communication skills


Diversity Commitment


We celebrate the diversity of people, ideas and cultures. We believe our differences are what make us better ? a better place to work, a better place to grow, enabling a better way to see the world. We are fully committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, gender identity, or gender expression. The Company complies with the law regarding reasonable accommodation for disabled employees and applicants.


 

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