Service Supervisor I

Service Supervisor I Grade 7

Department Princeville Branch (Princeville, Kauai)

Work Schedule

Monday - Thursday 8:00AM - 4:30PM; Friday 8:00AM - 6:30PM; Saturday 8:30AM to 1:30PM on a rotation basis (hours may vary)


Responsible for operations of the branch by supervising employees in all phases of bank operations. Handles and resolves any customer issues or complex inquiries. Maintain the branch workflow and assign coverage as needed. Ensure that all bank policies and procedures are followed.


  • Bachelor s Degree in Business or equivalent work experience.
  • 2-3 years experience in bank operations with 1 year experience in supervisory.
  • Able to plan, organize and budget.
  • Good written and verbal communication.
  • Able to handle confidential matters judiciously.
  • Possesses attention to detail with excellent follow-through.
  • Able to work under pressure with multiple deadlines.
  • Good time management skills.
  • Possesses sales skills to enhance business development objectives.
  • Ability to use 10-key adding machine and type 40 wpm.
  • Must be pleasant and tactful when interacting with customers.
  • Good oral and interpersonal communication skills.
  • Attention to detail and ability to use judgment and discretion regarding customer transactions and confidential information.
  • Must be proficient in Microsoft Windows applications.

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