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Project Director, Kauai - The Westin Princeville Ocean Resort Villas

Vistana Company Overview


Vistana Signature Experiences, Inc. (Vistana) is a leading developer, owner and operator of 22 high-end vacation ownership resort properties. Founded in 1980, Vistana is the exclusive licensee of the Sheraton? and Westin? brands in vacation ownership and uses related trademarks under license from Starwood Hotels & Resorts Worldwide, Inc. Vistana offers its more than 220,000 owners Gold status in the industry-leading Starwood Preferred Guest? (SPG) program and drives value for guests by delivering exceptional levels of service and programming that are unique to the brands and distinct in the market. Headquartered in Orlando, Florida, Vistana is an operating business of ILG, Inc. (Nasdaq: ILG), a leading global provider of professionally delivered vacation experiences. For more information, please visit: https://www.vistana.com.


Property/Location


Westin Princeville Villas & St. Regis Princeville - 5520 Ka Haku Rd, Princeville, HI 96722

The relaxing pleasures of Hawai?i will lift your senses at these beautiful resorts on the shores of Kauai. The resorts offer modern inspiration while capturing the grace and style of sugar plantations of the last century.


Job Description


The Project Director?s principal objective is to generate maximum sales efficiencies, while maintaining or exceeding targeted net sales volume. Provide leadership, direction, support, coordination and supervision of the Project?s Leadership Team, reinforcing effective sales and customer service practices, behaviors and results. Must maintain a professional and personal image that upholds the Starwood standards of integrity, quality and service to customers. Ensures proper focus is maintained on achieving all projected sales metrics for project. Must promote and support all aspects of customer service and enhancement.

  • Ensure the profitability of the Project by meeting or exceeding sales targets at or below budgeted sales and marketing expense.
  • Development of Vistana Signature Experiences culture of excellence in all facets of Project operation.
  • Develop future Vistana Signature Experiences leaders while implementing company directed self-development programs.
  • Ensure sales and marketing management implements philosophy of tour efficiency, and is profit driven (rather than strictly volume driven), while building strong team values.
  • Participate in forecast and budget of sales targets.
  • Ensures communication and coordination with related departments including but not limited to Resort Operations, Marketing, and Sales Operations.
  • Develops a high performance sales and leadership team through proper recruitment, selection, training, performance management and coaching.
  • Adheres to all philosophies of management and leadership skills driven by Vistana Signature Experiences.
  • Ensures site payroll system is established and maintained in conjunction with company policies and procedures including adherence to wage and hour laws.
  • Oversees and makes decisions on SOP?s and ensure same are updated, communicated and adhered to.
  • Ensures sales training, coaching and development programs are in place and adhered to. Ensures proper and consistent on-boarding practices are in place for site.
  • Resolve all associate and customer issues in a timely manner. Ensure VOC, TNB, and other customer feedback is handled and addressed timely, appropriately, and is consistent.
  • Creating and implementing on-going initiatives to increase sales to ensure the success of the business model.
  • Analyzing monthly P&L to discover challenges and makes decisions to ensure cost containment and the success of the project.
  • Establishes pro-forma?s with analyst to ensure validity of decision making process.
  • Responsible for site community service initiatives and global conservation efforts.
  • Establish and modify compensation plans for business model as needed.
  • Support/coordinate/implement all major roll-outs of company initiatives to Project.
  • Supervision of all Sales Management Levels.
  • Performs other duties as may be assigned.

Requirements


  • Excellent communication skills, listening and organization skills.
  • Strong leadership and development skills.
  • Strong financial acumen (forecasts, budgets, P&L?s, etc.).
  • Minimum 5 years? sales/marketing vacation ownership management experience.
  • Minimum 2 years? experience in Project Director equivalent or above role.
  • Branded sales experience preferred.
  • College degree preferred but not required.
  • Must have or obtain a state Real Estate or Timeshare license as required by state law.
  • Corporate travel for meetings and functions may be required.

Diversity Commitment


At Vistana, we celebrate the diversity of people, ideas and cultures. We believe our differences are what make us better ? a better place to work, a better place to grow, enabling a better way to see the world.


 

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